Refund and cancellation

Before you pay

You can drop a request any time before the payment step, at no charge. Say so on the same call or write to info@mobileupfast.com. A request that stays unpaid is closed after 7 days.

When a refund is available

• You paid, and the credit or the bill payment could not be delivered.
• The same request was charged more than once.
• The amount taken differs from the total we confirmed with you.

When the credit cannot be pulled back

Credit and bill payments are applied to the line and cannot be taken off it again. A completed top-up sent to the number you gave cannot be refunded, including when the digits were read incorrectly. Check them before you pay.

How to ask

Write to info@mobileupfast.com within 14 days of the payment. Include the mobile number, the amount, and the date. We reply within one working day.

Timing

An agreed refund goes back to the same card, for the full amount you paid, including any fee that was part of that total. We start it within 2 working days of agreeing. Banks usually show it in 5 to 10 working days.